Streamwake + New Relic.
Don't replace New Relic — we layer streaming-domain classification on its events and drive remediation.
Don't replace New Relic — NR sees what broke across services but doesn't speak streaming-native failure modes. We read the NR events + APM signals New Relic already fans-in and layer streaming-domain classification on top, then push the recommended fix into the channels the rest of the pipeline already uses.
New Relic full-stack apm — distributed tracing + nrql + browser + mobile + infrastructure. Streamwake doesn't replace New Relic— we correlate its signals and drive remediation on the anomalies it already surfaces.
What New Relic owns. What Streamwake runs on top.
Honest framing of the surface the vendor owns and the surface Streamwake runs on top of it. Both layers run together in production — same signal bus, different obligations.
Telemetry plane
Alerts + incident routing
Streaming-domain classification
Push the fix into the channel already wired
An incident closed
before your viewers notice.
Four steps from a New Relicanomaly to a closed incident with a typed postmortem. Read top to bottom — the loop is closed end to end.
- 1
Ingest New Relic events
NR event payloads, NRQL-violation alerts, APM distributed-trace anomalies, browser + mobile RUM spans, infrastructure host metrics, and policy transition events land on the Streamwake signal bus via a single REST POST (New Relic Insights custom events, NRQL alert webhook payloads, the APM error-rate trace stream).
- 2
Layer streaming-domain classification
The agent joins the NR signals against CDN, encoder, and DRM signals on the same bus, then tags each anomaly with a streaming-native classification (manifest_drift vs cdn_brownout vs per_title_encoder_regression vs drm_cert_failure) and ranks root cause with a typed confidence score.
- 3
Push the recommended fix into Slack / PagerDuty / Opsgenie / Linear
The agent picks the smallest safe remediation — re-package a title, roll a flag, reroute egress off a brown-out PoP, rotate a DRM cert — and pushes it into the channel the rest of the pipeline already uses (Slack, PagerDuty, Opsgenie, or Linear). Recovery is verified, then a typed event + a newrelic.streamwake.remediation.applied metric lands back into NR.
- 4
Close the loop + write the postmortem
A structured writeup — what happened, what was tried, what changed — lands in the team inbox AND back into New Relic as a correlated event the moment the incident resolves. Both sides of the loop close end to end.
Four failure modes New Relic alerts alone miss.
Each one is something the New Relicsignal exposes but the agent loop names and acts on — so a chart becomes a closed incident rather than a triage queue.
Manifest Drift
A live HLS or DASH manifest that mutates under the player — a manifest URI silently skipping unavailable segments, a rendition id rebranded mid-stream, or a target duration that no longer matches the segment cadence. NR alerts on the rebuffer-rate spike; Streamwake catches the manifest URI doing it and tags it as manifest_drift before the second wave hits.
Cdn Brownouts
A regional edge degrades — manifest pulls 200, segments 200, but live replay time on the affected edges diverges from the rest of the network. NR surfaces it as an APM error-rate skew; Streamwake reads the same signal and reroutes egress away from the affected edge on its own before the per-region outage cascades.
Per-title Encoder Regressions
A per-title encoder profile — H.264 ABR ladder, H.265 mezzanine, or HE-AAC audio stage — drops a rendition, stalls mid-event, or shifts bitrate mid-window. NR catches the CPU stall but not the streaming-domain identity of the regression; Streamwake tags it as per_title_encoder_regression on the same signal bus and runs an ABR-ladder retune + scale-out before viewers flood in.
Drm Cert Failures
A DRM cert window expires, license-server latency pushes the handshake above the player rebuffer threshold, or a Widevine / FairPlay / PlayReady pin refresh hits a mis-rotated key — every subsequent segment stalls until the handshake completes. NR alerts on the handshake latency; Streamwake catches the cert-window + the QoE fall on the same signal and surfaces a typed next-action (rotate the licence cert, propagate a new key, escalate to the DRM vendor).
Monitor your New Relic pipeline free.
Next to New Relic.
Paste your New Relic dashboard or APM URL — /stream-check runs the same five checks (manifest, segments, bitrate ladder, CDN response, playback errors) in under a minute. No login. Pair it with the Book-a-demo block below for a guided walkthrough of the streaming-domain classification lane on top of your NR events.
Manifest drift caught between NR's APM and the player tier.
newrelic.apm_error_rate_stall_seconds surface drifted to 1,842 s vs 211 s baseline — a 8.7× stall window on a primetime stream, matched against an HLS manifest URI silently skipping unavailable segments after a target-duration skew landed between an encoder-stage cutover and a packager roll.
The agent classified it as manifest_drift in the streaming-native failure-mode catalog at 87% confidence, emitted a per-title repackage + a manifest URI pin, and closed the incident by pushing a typed remediation event back into New Relic as newrelic.streamwake.remediation.applied — the manifest-vs-segment skew cleared within 11 minutes.
Direct mapping to the Streamwake streaming-domain classification lane — the same NR event payload that surfaced the APM stall is the same payload a CDN brownout / a per-title encoder regression / a DRM cert failure rides onto the bus. The agent that closed the primetime manifest-drift incident is the same one that tags a regional CDN brownout the moment a per-edge replay skew lands, catches a per-title encoder regression before the ABR ladder falls below the player's rebuffer threshold, and rotates a DRM cert the second a Widevine handshake latency crosses the watermark.
Book a 20-minute walkthrough on your New Relic event stream + streaming-domain classification lane.
We're happy to walk through how the manifest-drift, CDN-brownout, per-title-encoder-regression, and DRM-cert-failure probes map onto the New Relic events you already fan-in. Drop your details below and we'll follow up within 1 business day.